Room One
11:30 - 12:30

The impact of Covid-19 was no more keenly felt than in the ticketing business, Not only did lockdown put the brakes on the live entertainment industry’s cash flow, but event organisers the world over were left scrambling when it came to offering refunds. Voucher schemes were hastily arranged, while, thankfully, many fans opted to hold on to tickets for events that even now are being rescheduled. Calling on ticketing leaders from around the world, ILMC explores the lessons learned and how the previous 12 months may have shaped the next 12 years of the ticketing industry. And with the business restarting in 2021, how will the relationship and terms between ticketers, venues, fans and promoters have evolved?


Nicole Jacobsen
Tickets.de (DE)
Anil Makhija
BookMyShow (IN)
Maria O’Connor
Ticketmaster Australia (AU/NZ)
Georgia Roberts
Skiddle (UK)
Alexander Ruoff
CTS Eventim (DE)
Scumeck Sabottka
MCT Agentur (DE)